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Looking for ways to support your internal team and your franchisees in building healthy franchise relationships? Whether Greg Nathan’s pivotal book Profitable Partnerships is part of your regular [...]

I absolutely loved this story of service excellence which Greg passed on recently and wanted to do the same… “We all love an interesting customer service story, so I’m going […]

The majority of you are familiar with Greg Nathan, Founder of the Franchise Relationships Institute (FRI). Perhaps you’ve seen him at IFA, worked with him at some point in your franchise […]

To give feedback…or not to give feedback… LOVE both the picture Greg creates (made me laugh and cringe at the same time), as well as the insights to follow. Read […]

Research shows that new brain cells are created when we feel valued and are learning new things! Greg Nathan talks about neurological research that determines how to create (or kill […]

Greg Nathan's Healthy Franchise Relationships Tip #23: Cloning Franchises: Insights from the northern leopard frog. This week Greg offers tips on how to effectively manage a multi-unit [...]

In Greg Nathan's Franchise Relations Tip #20, Greg shares his personal experience of moving from franchisee to field manager. Through this transition, Greg learned first-hand just how tough the [...]