Gerry O’Brion: Find & Keep ‘A-Players’!
SPEAK! has had the pleasure of working with nationally recognized speaker and branding expert, Gerry O’Brion for a few years now and he continues to exceed franchisor and franchisee expectation, each and every time—more and more—hitting homerun after homerun! Gerry works with lots of franchises—MANY within the foodservice sector. And listening to franchise teams, he […]
Colette Carlson: The Transformation of Connection
New to our official roster (but she’s worked with one of our favorite franchise clients, garnering wildly wonderful reviews), Colette Carlson is the Connection Catalyst! We all know relationships are critical, throughout the franchise system—within the franchisor team, franchisor/franchisee, field staff/franchisee, franchisee/employee, employee/customer. Colette says… “Many Communicate. Few Connect.” In a recent article entitled, The […]
Greg’s Healthy Franchise Relationships 2-Minute Tip: Facing Your Franchisee Dragons!
I have to admit, this title grabbed me and I’m thinking it might grab you as well. Read on… “I’m just back from the IFA Convention in Las Vegas where I gave a talk on how to increase franchisee engagement in group meetings and conferences. In this Tip I’m going to share the most important […]
John Francis: For the Love of Franchising
In keeping with the “love” theme this week 🙂 , we couldn’t come up with a better example of a speaker who loves franchising than John Francis. And franchising loves him! When talking to our clients, I cannot tell you how often we hear, “he’s worked with us, we love John, and our franchisees love […]
February Feature: Speakers Who Build Incredible Teams – Robyn Benincasa
One of our most requested keynote topics in 2016 most requested keynote topics in 2016 was Teamwork/Teambuilding. And we are hearing this theme over and over and over as we talk to clients about their 2017 events. Is it any surprise within the diverse and ever changing world of a franchise system?!? When talking teams, we […]
‘Must Reads’ from the Franchise Relationships Institute
Looking for ways to support your internal team and your franchisees in building healthy franchise relationships? Whether Greg Nathan’s pivotal book Profitable Partnerships is part of your regular onboarding process for new franchisees, you use The Franchisor’s Guide to Improving Field Visits as foundational training for your field staff, or you use Greg’s The Franchise […]
Greg Nathan: Would You Like A Portrait With That? – Greg’s Healthy Franchise Relationships 2-Minute Tip
I absolutely loved this story of service excellence which Greg passed on recently and wanted to do the same… “We all love an interesting customer service story, so I’m going to share two contrasting experiences from similar businesses. The lessons are compelling. But first, some good news. Last week The Franchise Relationships Institute was awarded […]
Vince Poscente: Accelerate Past Obstacles!
Accelerate Toward Big Goals with…Alignment. Agility. Efficiency. Vince Poscente was a recreational skier who rose to the ranks of an Olympic skier in just four short years. Next goal? Win the gold—but it didn’t happen. Things got in the way, but not in the way of him becoming successful. Vince had to bounce back and […]
Kelly McDonald – People Who Are NOT Like You
“It’s getting harder and harder to connect with others.There are so many barriers to connection. Technology is our friend, but also our enemy as we have more and more ways to filter out the information and communication we don’t want. So in order to connect with someone, you must learn to tap into relevant beliefs, […]
Making Your Board Effective – Greg’s Healthy Franchise Relationships 2-Minute Tip
This seemed like a particularly valuable and tactical tip from Greg, so I wanted to pass it on… “Yesterday at Natadola Beach in Fiji I ticked an item off my bucket list. I wobbled my way to shore riding a wave. Yes it was on one of those longboards from the ’60s and it was […]
