TJ Schier – Has Walked Many Miles in ALL Your Shoes
TJ Schier has spent the last 20 years not only speaking and consulting with many leading franchised brands across all industries…he has been a multi-unit franchise for over a dozen years!
TJ has figured out how to solve the problems franchisors and franchisees struggle with everyday:
Every group has a different set of needs. TJ’s focus is to highly customize his sessions after understanding what your pain points are and providing solutions how to fix them. Your attendees will receive unbelievable value by leaving with effective, practical, inexpensive tools and tactics to build sales, profitability, people…and your brand!
TJ Schier is the President and Founder of SMART Restaurant Group and Incentivize Solutions. Incentivize Solutions provides custom training materials and guest service programs to help companies become more effective.
TJ has developed operational training materials from ‘flash cards to flash animation’ for Coca-Cola, Kraft, Evian, as well as dozens of leading restaurant and hotel chains, including Pal’s Sudden Service, the first restaurant chain ever to win the Malcolm Baldrige National Quality Award.
In 2007, TJ founded SMART Restaurant Group, a franchisee of Which Wich Superior Sandwiches with a track record of high sales, employee retention, and guest service scores. He speaks on key business principles to help franchisees and operators grow their business in any service industry.
He utilizes cutting-edge hiring, guest survey and training methods in his company in his quest to build ‘SMART’ restaurants and prove out the theories he speaks about to his clients and their managers, franchisees, and operators. SMART Restaurant Group won the 2010 QSR Magazine Applied Technology Award, was the Which Wich 2010 Franchisee of the Year and were a finalist for the National Restaurant Association’s Operator Innovations Award in 2012.
He has written numerous books including his 2012 release “S.M.A.R.T. Restaurant Guide to Effective Food Service Operations”, “S.M.A.R.T. Guide to Effective Recruiting” and ‘Send Flowers to the Living! Rewards, Contests, and Incentives to Build Employee Loyalty” along with over 100 articles on guest service and motivating today’s generation. He is a past contributing editor for QSR Magazine, past president of the Council of Hotel & Restaurant Trainers (CHART) and former long-time member of the NRA Ed Foundation HR Advisory Council.
He has a BBA and MBA from the University of Texas, speaks dozens of times per year at manager and franchise conferences and resides in Dallas/Ft Worth with his family.
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Ever wonder how some franchisees seem to easily replicate operational success location after location? Great franchisees leverage the power of their brand and accelerate success by utilizing effective systems to achieve consistent results to build their business. Launch the power of these effective systems you MUST have in place to succeed:
Why do some businesses seem to have outstanding employees while others struggle? This session will focus on what you can do to attract, train and retain a team of highly qualified team members. Key insights will include how to create a “magnetic” recruiting strategy to attract the right applicants, where to find them and how to maximize the effectiveness of training, incentives, and communication to build a high-performing team that ignites your business.
Guests today want ‘serve-us’, not ‘service’. The payoff? Highly satisfied guests who become an unstoppable marketing force. You will leave with numerous strategies to drive sales and guest loyalty by:
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