DFW, TX
$3,000.00 - $12,500.00
Boneless Wings
TJ Schier has walked many miles in operators’ and owners’ shoes. TJ has cracked the code on what it takes to ignite a team of top performers focused on delivering amazing guest service. He currently consults in the golf entertainment and competitive socializing space as President and founder of SMART Restaurant Group
TJ is the former Chief Operating Officer of BigShots Golf owned by ClubCorp/Invited.
BigShots Golf was the second largest player in the golf-entertainment venue space and grew quickly under his watch before being sold to the largest competitor in the space. Prior to that, he spent two decades as a leading speaker and consultant in the guest service, employee retention and franchise space, delivering hundreds of speeches to operators, owners, GMs and industry associations. TJ also built dozens of guest service and employee/manager training programs for quick- service, contract feeder, casual and fine dining brands.
During that time, he was also a multi-unit franchise owner Which Wich Superior Sandwiches for over a dozen years. His group won numerous industry awards and recognition for their unique approach to hiring and training. Prior to starting his speaking and consulting business, he spent 18 years at Chuck E Cheese’s, leaving as VP of Field Support.
He has written numerous books used by thousands of business leaders and over 100 articles on guest service and motivating today’s generation and has a BBA and MBA from the University of Texas.
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The 7 Essential Systems For Franchisee Success Ever wonder how some franchisees seem to easily replicate operational success location after location? Great franchisees leverage the power of their brand and accelerate success by utilizing effective systems to achieve consistent results to build their business.
Igniting a Team of Top Performers Why do some businesses seem to have outstanding employees while others struggle? This session will focus on what you can do to attract, train and retain a team of highly qualified team members. Key insights will include how to create a “magnetic” recruiting strategy to attract the right applicants, where to find them and how to maximize the effectiveness of training, incentives, and communication to build a high-performing team that ignites your business.
In a category that’s often historically difficult to sustain success in, there are blueprints to follow, if you know where to look. Using lessons from 18 years at Chuck E Cheese’s and two decades consulting (15 of those years as a multi-unit franchisee), learn the tactics and strategies to drive your business sales and profits to new levels.
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