Jay Baer is a business growth and customer experience expert, advisor, researcher, author, and analyst. He has spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and keep more customers.
A 7th-generation entrepreneur, Jay has written seven best-selling books on marketing and customer experience and founded five multimillion-dollar companies.
Jay is an inductee into the Professional Speaking Hall of Fame and travels globally, teaching business growth principles to in-person audiences. This year, Jay was voted the #1 Global Guru for marketing and the #2 Global Guru for customer experience.
Also the creator of multiple award-winning podcasts, Jay currently hosts The Spirit Guides Show, about the entrepreneurial journey of the world’s top content creators.
A lover of plaid suits and a hater of red tape, Jay is also the world’s #2 tequila influencer, publishing 25 videos per month on Instagram, TikTok, and beyond.
Jay Baer is a business growth and customer experience expert, advisor, researcher, author, and analyst.
He has spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and keep more customers.
A 7th-generation entrepreneur, Jay has written seven best-selling books on marketing and customer experience, and founded five multimillion-dollar companies.
Jay is an inductee into the professional speaking hall of fame, and travels globally teaching business growth principles to in-person audiences.
This year, Jay was voted the #1 Global Guru for marketing, and the #2 Global Guru for customer experience.
Also the creator of multiple award-winning podcasts, Jay currently hosts The Spirit Guides show, about the entrepreneurial journey of the world’s top content creators.
A lover of plaid suits and a hater of red tape, Jay is also the world’s #2 tequila influencer, publishing 25 videos per month on Instagram, TikTok, and beyond.
FRIENDLY ALERT!
A speaker Bio is NOT a speaker INTRO! :) Once you book your perfect speaker, you will be provided a short sharp and compelling SPEAKER INTRO to use when bringing your speaker on stage!
This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind. All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.
In “Time IS Money: How to Exceed Customers’ Need for Speed,” Jay Baer explores why over half of customers choose businesses that respond first, even at a higher price. All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.
In “Ignite a Word of Mouth Wave: How to Stand Out and Spark Conversations,” Jay Baer offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research. He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.
This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation.
In “Embrace Complaints and Boost Your Business,” Jay Baer delves into the Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.
This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport. Jay also shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.
Disclaimer: Franchise Speakers is not liable for any errors, omissions, or outdated information on this website. The content on this site is provided by the speakers, who are responsible for ensuring the accuracy and legality of any copyright-related information, including any necessary licensing fees. Franchise Speakers has been granted permission to post the speakers’ biographies, topics, photos, and videos with the understanding that all materials are legally owned by the speakers themselves.
