TJ Schier knows first hand, it’s an understatement to say that the customer experience in many businesses has changed drastically. Traveling to help franchisees is on pause and franchisees are having to balance remote workforces or entirely new customer points of interaction. This session will walk thru how to:

• Outline the ‘new’ the customer interaction points
• Deliver frictionless, contactless service
• Create effective training to empower your team to deliver an extraordinary experience